We Support Your Implementation Each Step of the Way
We are dedicated to facilitating a smooth and successful integration of our tools. Here's how we support you at every step of the implementation process:
![](images/eportfolio/implementation/image 26.png)
-
Strategic Implementation Consultation Consultation
Our experienced team proposes an implementation plan tailored to your specific requirements, objectives, and challenges. This plan includes strategic recommendations and a customized timeline to ensure seamless integration and successful outcomes. -
Ongoing Implementation Assistance
We offer continuous support throughout your licensing period. This includes regular feedback collection and annual reviews to ensure our products and services are helping you meet your objectives and goals. -
Ready-to-use Resources
We provide a variety of ready-to-use materials such as ePortfolio signature assignment templates, rubrics, tutorials, and user survey templates. We also assist programs and institutions in customizing these materials. -
Extensive Training and Webinars
Our license includes one train-the-trainer training and one admin training. We also provide additional training sessions for faculty and students. Each training is specifically designed to ensure your users are ready to use the ePortfolio to its fullest potential. -
Badge and Certificate Design and Setup
Our services extend to the design and implementation of digital badges and certificates. Our designers will make sure your design and branding needs are met and the awards are ready to be issued. -
Tailored Technical Solutions
We cater to your specific technical needs through custom integration and development, ensuring that our system integrates smoothly with your existing technological ecosystem. -
Custom Data Query
CN offers rich analytics data at individual, course, and institution levels. If you need to go beyond the existing report features, our technical team will assist you in getting additional data in the formats you prefer. -
Dedicated Account Manager
We assign each licensee an account manager, whom you can reach out to anytime for assistance. -
24/7 User Helpdesk
You and your users can email our 24/7 helpdesk for technical support. Our global support staff typically respond within hours. -
Institutional Gateway Page
Upon your request, we will activate a branded Institution Gateway Page for you. This page lists the best ePortfolios from your institution. You can share this page with leadership, review boards, industry partners, and the public to showcase the success of your initiatives.